A Value Village Boutique location in Toronto is being slammed with one-star reviews from customers who are calling out the thrift store chain's "outrageous mark-ups" and lack of change rooms despite a no-refund policy. 

The store in question, located at 2637 Yonge St., is situated just a few blocks north of Yonge Street and Eglinton Avenue West in a 10,000 square feet, two-storey retail space. 

The brand's boutique stores are essentially smaller format Value Village thrift stores, with category selection focused primarily on women's and men's clothing, shoes, and accessories. 

While many other Value Village locations have made headlines for questionable pricing on certain items, this particular shop has been bombarded with one-star reviews regarding its refund policy and store set-up despite opening up less than a year ago. 

Similar to other locations, some customers alleged that the thrift store was marking up prices on used items. 

Many questioned the store's lack of change rooms and noted that the no-refund policy made it difficult to return items that didn't fit well or came with other flaws. 

This isn't the first time customers have questioned the chain's pricing on its stock of pre-owned items. In January, a shopper at the Bloor and Lansdowne Value Village found a plant pot with its original Dollarama price tag still attached, which was six dollars cheaper than what Value Village was charging. 

Last August, a customer found a $4 foam roller from Dollarama at Value Village for $4.49, and a few months before that, another shopper found a board game going for $14.99 at the thrift chain even though its original Winners sticker showed a price of just $9.99. 

In a previous statement to blogTO, a representative for Savers — which owns Value Village — said that employees at any location determine the pricing based on the quality and condition of the objects they received, along with the price of comparable items in the store and the range of product they have available in that department. 

However, given that the thrift retailer's stock is pre-owned, many residents throughout Ontario have found it difficult to justify the chain's hefty prices.