ttc customer satisfaction

TTC suffers short turn in ridership pride

A new report by the TTC reveals that the fleet of new streetcars, still gleaming like futuristic spaceships on the tracks that criss-cross our city of despair, are no longer impressing its ridership. Yes, we all agree, everything is embarrassing.

The new pride rating (a category unto itself) from the Commission's customer satisfaction survey is 66%, a considerable drop from 73% in 2014 - now every third person who squishes in beside you is ashamed of Toronto's public transit system, instead of one in four.

The overall customer satisfaction rating, however, is unchanged - still clocking in at 72%, making for a quintessentially Toronto conundrum: while many of us are fine with our transit system, we'd rather not show enthusiasm for it.

The TTC report itself is something they can take pride in: recommendations include reducing crowding and delays on the subway. Oh, and clearer announcements about delays, because we've accepted that they are our eternal soundtrack of misery.

Photo by George Socka in the blogTO Flickr pool.


Latest Videos



Latest Videos


Join the conversation Load comments

Latest in City

Canadians are running out of time to cash in on $2.6 million Dollarama settlement

TTC to shut down 6.5-kilometre stretch of subway for an entire day this weekend

Toronto public park has remained closed over a year and a half with no end date

Embattled Eglinton Crosstown LRT is already being repaired before even opening

Half of Canadians say they're $200 or less away from going broke

Toronto is in peak construction mode with over $1B in capital projects underway

Misspelled ads somehow made it onto Toronto's most prominent billboards

Costco Canada offering membership deal but you don't have much time