ttc toronto unreliable

TTC named least reliable transit service in the GTA

Between regular delays, service cuts, diversions due to construction, and replacement shuttle buses in the event of track-related issues, relying on the TTC on any given day can be a game of chance. 

Growing frustrations have even led some to suggest that the acronym should stand for "Take The Car" instead, and it looks like these reliability concerns have been confirmed in a report from the Toronto Region Board of Trade

According to new transit report cards from the board, Toronto had the least reliable transit service in 2022 when compared to other municipalities in the GTA.  

The city received a composite score of 69.21 per cent, and had the lowest score for transit reliability with only 58 per cent of trips being on time. Many of the other municipalities assessed received a score over 70 per cent on reliability. 

Scores were based on several factors, including frequent and basic services, reliability, transit priority, 24-hour service, integration with neighbouring transit systems, and service improvement. 

According to the report, Toronto's low score for reliability was attributed to congestion and frequent diversions due to construction. The report did not account for Toronto's recent transit service cuts, which would have "negatively" affected grading. 

Toronto received an overall B grade along with Mississauga, while Hamilton and Waterloo Region received a B-, Brampton, Durham Region, and Burlington received a C+, York Region received a C-, Guelph received a D+, and Milton and Oakville received a D-. 

The board notes that Toronto's overall grade could be improved by expanding express bus services, adding more streetcar routes, addressing safety issues, and integrating fares with GO Transit. 

The report cards did mention that municipalities often face bigger challenges when it comes to providing reliable transit service, including unprecedented growth and surging populations. 

Despite its unreliability, the board highlighted Toronto's near-universal coverage of frequent routes, with nearly all residents and jobs being within walking distance of a stop served by a route running at least every 15 minutes. 

Lead photo by

Fareen Karim


Latest Videos



Latest Videos


Join the conversation Load comments

Latest in City

Canada is seeing one of the worst standard-of-living declines in 40 years

Tributes pour in after death of Toronto City Councillor Jaye Robinson

It's going to get way easier to pay transit fare in Toronto with your phone

TTC literally just gave CEO Rick Leary an award days after chaotic subway shutdown

An aggressively spreading invasive species is completely taking over a Toronto park

50 tourist attractions in downtown Toronto you need to visit at least once

Stunning new lookout point overlooking Toronto wetland opens this summer

Stunning new Toronto transit station will link several TTC and GO lines